This is my personal experience. Again, please don’t bash me for my opinions. If you had a good experience with these vendor/service providers, that’s awesome.
I love online shopping but only from reputable brands and online stores.
Lazada has a really good online presence, and perhaps a very good digital marketing team even before that term was widely used. I know a very good SEO guy who had an interview with them when they were starting out but was not offered a position. They needed someone better or so. Wow, we all thought!
I’ve heard of the horror stories about Lazada. And I’ve really avoided shopping there unless it was a damn good deal. Like our slow cookers! Hehe Php 999 from Php 1,200 and it was delivered immediately in good condition.
Anyhoo, 3 weeks ago, CMF ordered a watch repair kit from Lazada. I investigated the seller and it seemed legit and had 1 good feedback. So we received the kit. Wow. Check these out:
So we were sent the wrong item! Argh! Hassle! CMF asked that we have it exchanged because he really needed the watch repair kit. So I followed the exchange process of Lazada. Printed the label, etc. I had JV drop it off to the nearest LBC.
After like 2 days, I got aan email from Lazada saying I can get my refund at ANY LBC branch. What gives. I wanted the Watch Repair Kit, not a refund. So anyway, I went to LBC in the mall near my place. They said they can’t release the refund because the refund is open in a different branch. Specifically where our messenger dropped of the returned item. Ugh.
So I sent my messenger to that other branch with authorization letter and my id. Guess what. The refund is not available there, but the branch where I just came from! Grrr!
I sent my messenger again. And that mall branch says I have to personally collect the money! Argh. So one time after gym I went there. I had a copy of my id and not the actual one because I don’t really carry much personal stuff in my gym bag. They refused. Has to be my real id. And they said I need to apply for an LBC id or else they wont give my refund! Geez. These guys really want my personal info. Nevermind!!
I wrote Lazada and told them my story. So they said they will refund me via bank transfer, my preferred refund method. But it took half a month! They emailed everyday that they’re working on it, but not really. I wrote them again, and apparently they needed a copy of my id as my username and account name are different from my name in my bank account! I dunno who’s stupid enough to make those the same. Anyway, after giving a copy of my id with watermarks all over that it is only for my refund, they finally deposited my money.
And I will NEVER, EVER transact with Lazada again and never use LBC for money transfer. Eew.